Preliminary Information Form

1. Nature of the Service

The service purchased is pre-scheduled passenger transfer or intracity transfer. Bookings are made via the youtourer platform and performed by a licensed transport operator at the date, time, and route specified in the reservation.

2. Total Price (Including VAT)

The service price is shown clearly at the booking step and includes VAT. The price is fixed — no hidden fees, fuel surcharges, or subsequent markups. Charges are in Turkish Lira (TRY).

3. Payment Methods

Payment is currently available in cash upon service completion. Online card payment will be offered only after the provider flow is active for the booking and will use the provider's required authentication flow.

4. Right of Withdrawal and Exemption

Under Law 6502 Article 48 and Distance Contracts Regulation Article 15/g, passenger transport services to be performed on a specific date or period are EXEMPT from the right of withdrawal. However, we offer flexible cancellation and refund terms as described in our Cancellation & Refund Policy.

5. Cancellation and Refund Terms

Free cancellation up to 60 minutes before pickup. Refunds processed within 3–10 business days. See /iade for details.

• Free cancellation until 60 minutes before the booked pickup time; for an airport pickup meeting a flight, until 60 minutes before the scheduled landing.
• Later cancellations: 100% of the fare is charged.
• No-show: 100% of the fare is charged.

6. Complaints and Dispute Resolution

For any issue, please first email [email protected] or call our support line (08:00–22:00 Istanbul time). For disputes, Turkish Consumer Arbitration Committees and Consumer Courts have jurisdiction.

7. Record Retention

This preliminary information form — together with the date it was shown to you and acknowledged — is stored in our systems for 3 years. You may request a copy at any time.