Distance Sales Agreement

2. Buyer Information

The purchaser of the service is identified by the name, email address and phone number provided at the time of booking.

3. Subject of the Agreement

This agreement covers the sale of pre-booked passenger transfer services via the youtourer platform. The service is performed by a licensed transport operator on the specified date, time, and route.

4. Service Price and Payment

The total price is clearly displayed before booking confirmation. The price is fixed — no hidden fees or subsequent markups. Payment is currently available in cash upon completion of the service. Online card payment will be offered only after the payment provider flow is active for the booking.

5. Service Delivery

The transport service commences at the date and time specified in the booking. The passenger can track the driver's location in real time. In the event of a delay outside of our control (weather, traffic, force majeure) our support team will intervene.

6. Right of Withdrawal and Cancellation

The consumer has the right to cancel free of charge up to 60 minutes before the scheduled pickup time. Withdrawal requests should be sent to [email protected].

• Free cancellation until 60 minutes before the booked pickup time; for an airport pickup meeting a flight, until 60 minutes before the scheduled landing.
• Later cancellations: 100% of the fare is charged.
• No-show: 100% of the fare is charged.

7. Dispute Resolution

Disputes arising from this agreement shall be resolved by Consumer Arbitration Committees and Consumer Courts. Turkish law applies.

8. Contact

For questions regarding this agreement, write to [email protected] or call +90 552 800 11 11.