Cancellation & Refund Policy

Cancellation Fees

• Free cancellation until 60 minutes before the booked pickup time; for an airport pickup meeting a flight, until 60 minutes before the scheduled landing.
• Later cancellations: 100% of the fare is charged.
• No-show: 100% of the fare is charged.

No-Show

If the driver is waiting at the agreed location and the passenger does not appear (no-show), 100% of the fare is charged. If you are running late, contact your driver through the app.

How to Cancel

Open the link in your booking confirmation e-mail, sign in with the e-mail address you booked with and choose 'Cancel booking' — or write to [email protected] with your booking reference. E-mailed requests are handled 08:00–22:00 Istanbul time.

Refund Process

Refunds are processed within 3–10 business days depending on your payment method. For cash payments, please provide your bank account details to [email protected].

Platform-Initiated Cancellation

In the event of a cancellation initiated by the platform or operator (vehicle damage, availability issue, force majeure), a full refund is issued. If you prefer an alternative vehicle, no additional charge applies.

Contact

For questions: [email protected] or +90 552 800 11 11